Can I return my Coletta Collections purchase?
Coletta Collections takes pride in all the items we make and sell, and we are confident you will be pleased with your unique item. However, if you are not completely satisfied, we will accept returns/exchanges within 30 days of purchase. All items returned in original condition and in original or equal packaging will be refunded or exchanged minus shipping charges. Buyer is responsible for return shipping. All items must be returned unworn/unused. Before returning an item, the buyer should contact Coletta Collections via e-mail or by phone using the information below. Due to the delicate nature of our gift items, it is encouraged that the buyer purchase postal insurance when returning an item via USPS. If the item arrives back to the warehouse broken, the buyer will not be refunded.
How do I return my Coletta Collections purchase?
Before returning or exchanging your Coletta Collections purchase by mail please contact our organization using the methods below so that we may ensure future satisfaction and provide you with the information you will need for a complete refund or exchange.
- Email: firstname.lastname@example.org
- Phone: (202) 350-8680
All items returned by mail should be sent to the following address:
- Coletta Collections
5301 Marinelli Rd.
Rockville, MD 20852
How will I be credited for my returned item(s)?
If you are unsatisfied with your purchase and do not wish to exchange the item(s), Coletta Collections will credit the amount in the method and to the card in which it was purchased.
What should I do if my purchase arrives broken or damaged?
Coletta Collections carefully packages each individual order by hand to ensure safe arrival. However, due to the nature of some of our products it is possible that an item may arrive damaged. If this is the case, please take a picture of the damaged product and contact Coletta Collections within 48 hours of receiving the purchase. Coletta Collections will replace the damaged item with a similar article, with no additional shipping costs to the buyer. Please keep in mind that all of our items are handmade and unique, and it is not possible to replace your damaged product with an exact replica. However, Coletta Collections will do its best to ensure your satisfaction with your replacement product.